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Purchases from the online store, you have 14 days from the date of delivery to make a return. The customer is responsible for bearing, in full, the costs of returning the goods in the event of exercising the right to freely terminate the contract. When returning any products, the following conditions must be respected:

- Get in touch with our team at: support@combinehome.com

- Products must be returned in perfect condition, with complete original packaging and accompanied by the original invoice;

- We do not accept the return of any products after they have been used;

- All items will be checked upon arrival and only those that comply with the return conditions will be accepted for exchange or return;

Combine Home reserves the right to not accept items that do not meet these conditions.

Custom-made products have a special delivery time and returns will not be accepted. The rest of the product's warranties will not be affected.

WOOD AND VENEERS

Wood and veneer are sensitive to light and can be affected by prolonged exposure to intense sunlight. During the first 6 to 8 weeks, it is important to keep surfaces free of objects to avoid permanent marks and circles while the product absorbs the surrounding light and its tone equalizes with existing furniture. In addition, it is important to avoid direct exposure to intense sunlight and sources of excessive heat, such as radiators or incandescent lamps, as this can cause discoloration and damage to the wood fibers. Avoid using abrasive or harsh chemical products that may damage the finish.

MARBLE

Marble is a porous material with an open surface that needs to be protected. It is important to immediately clean up any liquid spills to avoid stains. Before delivery, our marble products are coated with a layer of silicone wax to reduce the risk of liquid penetration. However, oily liquids can penetrate the surface of marble more quickly than water-based ones. In addition, marble is sensitive to heat and can crack when in contact with hot surfaces. Therefore, it is important to always use hot drink coasters to protect the marble surface.

OUTDOOR FURNITURE

Treat the wood with oil before use and follow the product instructions, applying the oil according to the recommended frequency (3-4 times per year, or 6 times per year in dry weather) and using only oil suitable for outdoor furniture. Outdoor furniture is ideal for outdoor use. However, during long periods of heavy rain, we recommend covering or sheltering it.

FABRICS

Protect the fabric from direct sunlight to prevent color fading. We recommend our waterproofing service to prevent stains and dirt from penetrating the fabric fibers before use. Regularly vacuum: Use a vacuum cleaner with a suitable attachment to clean the sofa, including the cushions, crevices, and corners. This will help remove loose dust, dirt, and debris. Clean spills immediately: If something is spilled on the sofa, immediately clean it up with a clean, absorbent cloth to avoid stains. Avoid rubbing, as this can spread the stain.

LEATHER

Protect leather from heat sources and direct sunlight. For general cleaning, use only a soft, dry cloth.